Jinx Reporter
	Description • 10 years ago

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Firefox/24.0 (Beta/Release)
Build ID: 20140323112420

Steps to reproduce:

It seems to be randome.


Actual results:

The a-z keys stopworking andI have to relanch the browser.


Expected results:

The keys should keep working.

	Andre Klapper
	Comment 1 • 10 years ago

Thanks for taking the time to report this!
Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems. It does not disable plugins which are add-ons.) See http://support.mozilla.com/en-US/kb/Safe+Mode 

And does this also happen with a new and empty profile? See http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile and http://support.mozilla.org/kb/Managing%20profiles . 

If you still see this problem in the new profile, please enter the address "about:support" in the address bar and attach (using the "Add an attachment" link above) the output for your original profile (not the new profile), as the "Modified Preferences" section could be interesting. 
Thanks for your help!

	Andre Klapper
	Comment 2 • 10 years ago

Unfortunately closing this report as no further information has been provided.

Please feel free to reopen this report if you can provide the information asked for and if this still happens in a recent and supported version. Thanks!