Open Bug 1675474 Opened 4 years ago Updated 1 year ago

Two OS print modals can be triggered at the same time

Categories

(Toolkit :: Printing, defect, P3)

Desktop
All
defect

Tracking

()

Tracking Status
firefox-esr102 --- wontfix
firefox83 --- wontfix
firefox84 --- wontfix
firefox107 --- wontfix
firefox108 --- wontfix
firefox109 --- fix-optional

People

(Reporter: vlucaci, Unassigned)

References

(Blocks 1 open bug)

Details

(Keywords: regression, Whiteboard: [print2020] [old-ui-] )

Attachments

(1 file)

Attached image double modal.gif

Affected versions

  • 83.0b7
  • 84.0a1(20201104214352)

Affected platforms

  • Windows 10x64
  • Ubuntu 20x64

Steps to reproduce

  1. Launch FF.
  2. Press "ALT" to trigger the Toolbar options.
  3. Go to "File->Print..." and hover the option with the mouse.
  4. Click the "Print..." option at the same time as pressing CTRL+P.

Expected result

  • Only once instance of the OS modal is displayed.

Actual result

  • Two modals can be triggered at the same time

Suggested Severity

  • Seeing as how functionality is not compromised and user can actually successfully interact and use both modal at the same time, I would S3 this issue.

Regression range

  • Will return with regression ASAP

Additional notes

  • This issue does not occur for macOS platform.
Severity: -- → S3
Priority: -- → P3
Whiteboard: [print2020_v83] [old-ui+] → [print2020_v85] [old-ui+]
QA Whiteboard: [qa-regression-triage]
Has Regression Range: --- → no
Has STR: --- → yes

Hi,

This is very weird, I can reproduce this on windows 10 on the latest Beta but not on Nightly, neither on the one mentioned in comment#1 nor on the latest one. Could this have been fixed on Nightly?

Regards, Flor.

(Moving bugs to 86, part 1.)

Whiteboard: [print2020_v85] [old-ui+] → [print2020_v86][old-ui-]

Moving things to 88, cause we're mostly on Proton these days…

Whiteboard: [print2020_v86][old-ui-] → [print2020_v88] [old-ui-]
Whiteboard: [print2020_v88] [old-ui-] → [print2020] [old-ui-]

I can definitely say that this issue still occurs on the latest versions of Firefox (Nightly v109.0a1 and ESR v102.5.0esr) if the user sets the print.prefer_system_dialog to TRUE.

Furthermore, attempting to investigate if this issue is a regressor was very complicated because the behavior of the print modal has changed a lot in the last few years. For example, only one modal appears displayed in v70.0a1 (20190708213342), but 2 system errors and before that, the issue did not occur at all OR it is intermittent. Mozregression logs:
Tested mozilla-central build: 2019-06-05 (verdict: g)
Tested mozilla-central build: 2019-06-06 (verdict: b)

These are the best bisection results I could determine and I am not confident in these results.

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