Closed Bug 1661215 Opened 4 years ago Closed 4 years ago

Blank pages are displayed if fast changing between Portrait & Landscape for a pdf document

Categories

(Toolkit :: Printing, defect, P1)

defect

Tracking

()

VERIFIED FIXED
Tracking Status
firefox81 --- verified
firefox82 --- verified

People

(Reporter: emilghitta, Unassigned)

References

(Blocks 1 open bug)

Details

(Whiteboard: [print2020_v81] [old-ui-] [Fixed by 1636728] )

Attachments

(1 file)

Attached image blank.gif

Affected versions

  • 82.0a1 (BuildId:20200825154412)
  • 81.0b2 (BuildId:20200825191644)

Affected platforms

  • Ubuntu 20.04 64bit
  • Windows 10 64bit
  • macOS 10.14

Steps to reproduce

  1. Launch Firefox.
  2. Access the following link.
  3. Hit CTRL + P.
  4. Reach the Orientation section via keyboard navigation (to easily reproduce this).
  5. Use your arrow keys to fastly switch between Portrait & Landscape orientations.

Expected result

  • The print preview successfully updates each time successfully displaying the pdf document that is about to get printed.

Actual result

  • After several switches, the print preview displays a blank document (sometimes not all the pages are displayed as blank but some are).

Regression Window

  • I don’t think that this is a regression.

Additional Information

  • For further information regarding this issue please observe the attached screencast.
  • Physical printer is connected but it seems that it won’t print (it displays “processing” but it seems that the print job is automatically canceled).
  • Save to pdf outputs a blank document.
  • Also, I've noted that the same issue occurs if fastly changing between the available destinations with, sometimes, even a difference (the print preview displays an infinite loading animation & my memory usage increases greatly when this is reproduced). I will continue investigating this behavior.
Severity: -- → S2
Priority: -- → P1

I can't reproduce this on Windows or my Ubuntu VM with a more recent Nightly. I downloaded the release you listed and immediately reproduced on Windows. Do you mind checking if this is still reproducible?

Flags: needinfo?(emil.ghitta)

Bug 1636728 probably fixed this. (It's not on Beta yet.)

This is no longer reproducible on latest Nightly.

This is verified fixed using Firefox 82.0a1 (BuildId:20200827212940) on Windows 10 64bit, macOS 10.14 & Ubuntu 18.04 64bit.

Leaving the ni? as a reminder to verify this once Bug 1636728 gets uplifted in beta.

Status: NEW → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
Whiteboard: [print2020_v81] [old-ui-] → [print2020_v81] [old-ui-] [Fixed by 1636728]
Status: RESOLVED → VERIFIED

Bug 1636728 was uplifted to beta 81.

This issue is verified fixed using Firefox 81.0b7 (BuildId:20200906164749) on Windows 10 64bit, macOS 10.14 & Ubuntu 18.04 64bit

Flags: needinfo?(emil.ghitta)
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