Closed
Bug 1446994
Opened 6 years ago
Closed 5 years ago
t-w732-ix-117 is unreachable
Categories
(Release Engineering :: General, defect)
Release Engineering
General
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: slaveapi, Assigned: q)
References
Details
Attachments
(3 files)
No description provided.
Comment 1•6 years ago
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Hey Sir Van Lee, do you think this machine needs a re-image like the previous win7 machines you recently fixed? It's enabled however it hasn't taken a job since June 12th, 2017. Maybe it needs new hardware too?
Flags: needinfo?(vle)
Comment 2•6 years ago
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:zsoltfay/:arny, this host locks up after pxebooting while trying to download the image from the imaging server. ive enabled onboard video, can you guys use the virtual kvm and take a look? if all else fails, we can use a decommissioned XP machine to replace this one or we'll have to decommission this host.
Assignee: server-ops-dcops → vle
Flags: needinfo?(zfay)
Flags: needinfo?(vle)
Flags: needinfo?(acraciun)
Comment 3•6 years ago
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I believe this server has a bad HDD. While is set to boot from HDD, there is a error saying: A disk read error occurred. Please replace the HDD and then we'll try the re-image.
Flags: needinfo?(acraciun)
Updated•6 years ago
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Flags: needinfo?(zfay)
Comment 4•6 years ago
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Comment 5•6 years ago
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host is out of warranty but i was able to find a spare. i tried imaging it again but i am getting new errors about now being to inject the drivers. can you guys IPMI in and take a look?
Flags: needinfo?(zfay)
Comment 6•6 years ago
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>i tried imaging it again but i am getting new errors about now being to inject the drivers.
unable to inject the drivers*
Comment 7•6 years ago
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The pxe image is not the correct one. The correct boot list should look like https://mana.mozilla.org/wiki/download/attachments/35068152/production-x86-deploy-share.jpg
Comment 8•6 years ago
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does this mean the host is not in the correct OU? this isn't something that i can fix on my end.
Flags: needinfo?(acraciun)
Comment 9•6 years ago
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So i'm guessing we should escalate it more. Who has more knowledge /experience in this?
Flags: needinfo?(zfay)
Comment 10•6 years ago
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markco/q, is this something you can assist with?
Flags: needinfo?(q)
Flags: needinfo?(mcornmesser)
Assignee | ||
Comment 11•6 years ago
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looks like it is not finding the PTR record for t-w732-ix-117 so the machine can't find its task sequence or machine name. I supplied both for the time being to see if the install completes
Flags: needinfo?(q)
Comment 12•6 years ago
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the installation failed again.
Comment 13•6 years ago
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Please swap the disk with another one, I have tried to manual format and gives me error. I think there is still a broken HDD on this server.
Flags: needinfo?(acraciun)
Comment 14•6 years ago
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found another spare drive. still getting the old boot menu.
Comment 15•6 years ago
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Yeah, at least windows is installing now. I have installed the Base win7. Not sure why the win7 re-image is not working anymore, it was fine 3-4 weeks ago when I used to re-image some win7 machines. Maybe is just better to disable this servers.
Comment 16•6 years ago
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Van: Could you change the graphic card priority in the BIOS for this machine? I will do some trouble shooting after that is done.
Flags: needinfo?(mcornmesser)
Updated•6 years ago
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Flags: needinfo?(vle)
Comment 17•6 years ago
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Mark: I think the issue is at the image server (wds1.releng.ad.mozilla.com - 10.22.69.26), you should check that why is not delivering the correct deploy image as is shown in https://mana.mozilla.org/wiki/download/attachments/35068152/production-x86-deploy-share.jpg .
Comment 18•6 years ago
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:markco, the host is currently set to onboard video so you can use IPMI. did you want it to set back to the external video card?
Flags: needinfo?(vle) → needinfo?(mcornmesser)
Assignee | ||
Comment 20•6 years ago
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This isn't the WDS server. This is the DHCP server the DHCP server was serving a special 32bit installer image to allow automation and we are not getting that image. Was there a change to DHCP recently in SCL3? We can do the image without it with some manual intervention.
Assignee | ||
Comment 21•6 years ago
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Also we have dropped support for windows 7 in mdc1 and mdc2 so 32 changes aren't need there only for dhcp entries in SCL3
Comment 22•6 years ago
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>Was there a change to DHCP recently in SCL3?
yes, 2 weeks ago we had a maintenance to have infoblox handle the dhcp and dns requests in SCL3.
Comment 23•6 years ago
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2 things were happening here. 1st, network was selected as the 1st in the boot order. 2nd the machine was defaulting the provisioning share preinstall environment. Which has several pieces "broken" for testing and development of the OCC images. That is why the name was not being set. The reason why it was being defaulted to was it was first in the list available options. Q: When I look into wds1 windows deployment services -> boot images, it shows all the preinstall environments at the same priority. If I go to change the priority it get a message that the images has not ID assigned. Any ideas?
Flags: needinfo?(q)
Comment 24•6 years ago
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Sorry, I have no idea, however, If I get access there maybe I can do some tests.
Comment 25•6 years ago
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Try this, maybe it helps This happens after you migrate your WDS server by copying the REMINST folder. All you need to do to have IDs assigned to your install images is: 1 - Export each image (or just the ones you need to have ID assigned to. 2 - Replace the image with the one you've just exported 3 - Go to the image's properties windows and click OK (this step might not be necessary; sometimes it is, sometimes it isn't, go figure...) Done! Now you can change the priority value. You don't need to change anything, the newly imported image will retain all the descriptions it previously had. Exporting can take a while, importing is almost instantly. If you export several images into the same file, exporting will be very quick aswell. I exported all the images into the same file. Each export was quicker than the previous one, if they're all based on the same OS version. from: https://social.technet.microsoft.com/Forums/windowsserver/en-US/e1472796-916f-4bdb-8a3b-0a474fdb1183/wds-2012-image-priority-error-the-specified-image-has-no-id-assigned?forum=winserversetup#e1472796-916f-4bdb-8a3b-0a474fdb1183
Comment 26•6 years ago
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hi, any updates? re: c#25, i dont have access to perform the changes and the process would need to be reviewed by :markco/:q.
Assignee | ||
Comment 27•6 years ago
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This is specifically a problem with DHCP options. If we review the the DCHP options in legacy inventory for a windows 7 machine you find a dhcp boot file being set that was rigged to boot windows 7. A filter must be created in infoblox to give out that bootfile for windows 7 machines. Q
Flags: needinfo?(q)
Comment 28•6 years ago
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punting to releng for traction.
Component: DCOps → General
Product: Infrastructure & Operations → Release Engineering
QA Contact: cshields → catlee
Updated•6 years ago
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Assignee: vle → nobody
Comment 30•6 years ago
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We're not likely to re-instate the ability to pxeboot w32 systems in SCL3; it would require a bunch of work that we're just going to dismantle in two months. If XP systems suddenly have issues, I'd revisit that, but we've got ~145 idle t-w732-ix systems atm, so marking this one as dead and moving on seems like the best approach. I'm open to opposing view points, however.
Flags: needinfo?(klibby)
Assignee | ||
Comment 31•5 years ago
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With the SCL3 decomm this is no longer and issue. Moving forward we are no longer supporting windows 7 on hardware only in cloud. MY apologies that closing this ticket came from attrition instead of action
Assignee: nobody → q
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Description
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