Closed Bug 1437102 Opened 6 years ago Closed 2 years ago

[Pointer Events] Street View freezes when using stylus

Categories

(Web Compatibility :: Site Reports, defect, P3)

Firefox 59
defect

Tracking

(firefox59 affected)

RESOLVED WORKSFORME
Tracking Status
firefox59 --- affected

People

(Reporter: JuliaC, Unassigned)

References

(Blocks 1 open bug)

Details

[Note]:
- This issue is only reproducible when using stylus

[Affected versions]:
- Firefox 59.0b8 build2 (20180208193705)

[Affected platforms]:
- macOS 10.13
- Windows 10 x64	

[Steps to reproduce]:
1. Launch Firefox
2. - go to "about:config", add the pref "browser.tabs.remote.force-enable" as a boolean and set it to "true"
   - ensure that the "dom.w3c_pointer_events.enabled" pref is set to "true"
3. Access maps.google.com
4. Search a random location and enter Street View
5. Tap the in order to move from the chosen location

[Expected result]:
- The movement is made smoothly, the images are properly rendered

[Actual result]:
- Street View freezes, the images get blurry during the movement (see the screenshot https://imgur.com/a/55EKD)

[Additional notes]:
- The issue is not reproducible with PE disabled
Iulia, which stylus are you using? I mean, I assume you have some external device.

Have you tested Chrome on MacOS and Windows and Edge on Windows?
Flags: needinfo?(iulia.cristescu)
Flags: needinfo?(iulia.cristescu) → needinfo?(alexandru.simonca)
Hi Olli, 
The testing was done on a Wacom Intuos Pro S tablet hooked up to the MacBook / Windows machine. 
I have retested all of these platforms with the browsers you mentioned and I found that the issue is reproducible on all of them.
Flags: needinfo?(alexandru.simonca)
Ok, then this sounds like a website issue.
I'll report this to Google.
Component: DOM: Events → Desktop
Product: Core → Tech Evangelism
Version: 59 Branch → Firefox 59
Flags: needinfo?(miket)
Priority: -- → P3
This doesn't reproduce for me using a stylus on a touch capable windows laptop (but that's not a wacom tablet). No abnormal blurriness when using the stylus to navigate street view.
Flags: needinfo?(miket)
Product: Tech Evangelism → Web Compatibility

Oana, Does it still reproduce.
Olli did contact Google on Feb 2018

Flags: needinfo?(oana.arbuzov)

Karl, unfortunately I don't have a stylus to test the issue.

Mihai, can anyone from your team check this issue?

Flags: needinfo?(oana.arbuzov) → needinfo?(mihai.boldan)

Unfortunately we don't have the necessary hardware in order to confirm this issue.

Flags: needinfo?(mihai.boldan)
Flags: needinfo?(bugs)
Blocks: 1631377
No longer blocks: 822898

Karl, do we have anyone available with a stylus and a tablet (Mac Os, Windows)? Also, is it still a webcompat issue since the default configuration of the browser were altered?

Flags: needinfo?(kdubost)

I wonder if people in the design teams have.
Let's ask on Slack.

Flags: needinfo?(kdubost)

ni? myself for testing

Flags: needinfo?(dschubert)

I just tested on a

  • Wacom Intuos Pro M
  • Wacom Cintiq Pro 13

and it works without any issues. I've also seen messages on Slack saying that it works on a Surface Pro, and an iPad. Let's close this as WORKSFORME.

Status: NEW → RESOLVED
Closed: 2 years ago
Flags: needinfo?(dschubert)
Flags: needinfo?(bugs)
Resolution: --- → WORKSFORME
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