Closed
Bug 1434356
Opened 6 years ago
Closed 6 years ago
RAM consuption increases over time (with Symantec?)
Categories
(Firefox :: Untriaged, defect)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: t.lorenz_, Unassigned, NeedInfo)
Details
(Whiteboard: [MemShrink])
Attachments
(7 files)
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:58.0) Gecko/20100101 Firefox/58.0 Build ID: 20180128191252 Steps to reproduce: Update to latest verseion. Keep using FF with my std tabs (+ some added and closed sporadically) Actual results: ram usage increases over time (days) there are now also several firefox.exe processes running - that was not the case formerly. Expected results: RAM usage should stay more or less constant.
Reporter | ||
Comment 1•6 years ago
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As you can see memory consumption is quite high!
Reporter | ||
Updated•6 years ago
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OS: Unspecified → Windows 7
Hardware: Unspecified → x86_64
Comment 2•6 years ago
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Hello t.lorenz_@t-online.de, I tested this on Windows 7 x64 with FF 58 and FF Nightly 60.0a1(2018-01-31) but I can't reproduce the issue. Can you please capture a performance profile? First, you need to install FF Nightly 60.0a1, use this link: https://nightly.mozilla.org/ and then install and use the Cleopatra add-on (that helps you get the performance profile) by going to: https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Profiling_with_the_Built-in_Profiler https://perf-html.io/ Please capture your profile and past it in this bug. Thanks
Flags: needinfo?(t.lorenz_)
Reporter | ||
Comment 3•6 years ago
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https://parkercorp-my.sharepoint.com/:u:/g/personal/tlorenz_parker_com/EUyHKX1qbRVJgGGsv7YhRGMB6fEPp5RI5CNrgmRN32odlw?e=mYU92X
Flags: needinfo?(t.lorenz_)
Comment 4•6 years ago
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Thanks, t.lorenz_@t-online.de for creating this performance profile. Mike when you have time can you please take a look at this profile? Thanks
Flags: needinfo?(mconley)
Comment 5•6 years ago
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Hi ovidiu / t.lorenz_, A Profile from the Gecko Profiler is not really a great tool for detecting why we're allocating and retaining memory. A report from about:memory is a more appropriate diagnostic tool. Also note that the multiple firefox.exe's in your Task Manager is expected, as we've split Firefox into multiple content processes, and also have processes for the GPU and (on Windows) WebExtensions.
Flags: needinfo?(mconley)
Reporter | ||
Comment 7•6 years ago
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(In reply to Eric Rahm [:erahm] (please no mozreview requests) from comment #6) > Can you provide an about:memory report? OK
Flags: needinfo?(t.lorenz_)
Reporter | ||
Comment 8•6 years ago
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Reporter | ||
Comment 9•6 years ago
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Reporter | ||
Comment 10•6 years ago
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I'm not sure bbut the behavior seems to have improved/normalized some days ago. MAybe the issue was this fixed one: https://bugzilla.mozilla.org/show_bug.cgi?id=1431561 If so when will this fix be added to the release (V58) version? If you like I could give you the about:memory file from V58 which should still show the issue (more pronounced) ...
Reporter | ||
Comment 11•6 years ago
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Mememory usage still increases over night
Reporter | ||
Comment 12•6 years ago
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Reporter | ||
Comment 13•6 years ago
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Reporter | ||
Comment 14•6 years ago
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Comment 15•6 years ago
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For the main process we have: > 427.06 MB ── heap-allocated > 2,138.46 MB ── resident > 2,043.78 MB ── resident-unique > 1,312.23 MB ── system-heap-allocated > 3,878.19 MB ── vsize system-heap-allocated being so high is quite odd. Each content process also has a ton of heap-unclassified: > 1,830.91 MB (100.0%) -- explicit > ├──1,527.87 MB (83.45%) ── heap-unclassified > 1,534.56 MB (100.0%) -- explicit > ├──1,166.82 MB (76.04%) ── heap-unclassified > 858.76 MB (100.0%) -- explicit > ├──722.93 MB (84.18%) ── heap-unclassified This feels like a leak, but given system-heap-allocated in the parent process it may be due to process injection. Do you have an antivirus/antimalware client installed? Is it possible to test with that temporarily disabled? Another thing to check is if running in safe-mode [1] fixes things. If it does can you provide the output from about:support? Do you have any non-standard preferences set? Additionally you can try disabling a few extensions at a time to see if those are causing issues as well. [1] https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
Flags: needinfo?(t.lorenz_)
Reporter | ||
Comment 16•6 years ago
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Issue is also present in safe mode without addons. I use Symantec Endpoint protection V14 - disabling it has no influence on meomory usage. about:support Allgemeine Informationen ------------------------ Name: Firefox Version: 60.0a1 Build-ID: 20180306220120 Update-Kanal: nightly User-Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:60.0) Gecko/20100101 Firefox/60.0 Betriebssystem: Windows_NT 6.1 Fenster mit mehreren Prozessen: 1/1 (aktiviert (Standard)) Web-Inhaltsprozesse: 5/4 Stylo: content = true (aktiviert (Standard)), chrome = true (aktiviert (Standard)) Enterprise Policies: Inactive Google-Schlüssel: Gefunden Mozilla-Location-Service-Schlüssel: Gefunden Abgesicherter Modus: true Absturzberichte der letzten 3 Tage ---------------------------------- Alle Absturzberichte Nightly-Funktionen ------------------ Name: Activity Stream Version: 2018.03.01.1281-6a7c8294 ID: activity-stream@mozilla.org Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org Name: Firefox Screenshots Version: 30.0.0 ID: screenshots@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.6 ID: followonsearch@mozilla.com Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org Name: Photon onboarding Version: 1.0 ID: onboarding@mozilla.org Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com Name: Presentation Version: 1.0.0 ID: presentation@mozilla.org Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org Name: WebCompat Reporter Version: 1.0.0 ID: webcompat-reporter@mozilla.org Erweiterungen ------------- Name: Adblock Plus Version: 3.0.2 Aktiviert: false ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Awesome Screenshot - Capture, Annotate & More Version: 3.0.21 Aktiviert: false ID: jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack Name: ChmFox Version: 2.10.1-signed.1-signed Aktiviert: false ID: chmfox@zhuoqiang.me Name: EZ Drag-n-Drop Version: 1.3.1-signed.1-signed Aktiviert: false ID: ezdragndrop@erika Name: FireFTP Version: 2.0.31 Aktiviert: false ID: {a7c6cf7f-112c-4500-a7ea-39801a327e5f} Name: Flash and Video Download Version: 3.0.81 Aktiviert: false ID: {bee6eb20-01e0-ebd1-da83-080329fb9a3a} Name: FlashGot Version: 1.5.6.14 Aktiviert: false ID: {19503e42-ca3c-4c27-b1e2-9cdb2170ee34} Name: Gecko Profiler Version: 0.18 Aktiviert: false ID: geckoprofiler@mozilla.com Name: Google™ Translator Version: 0.5.4 Aktiviert: false ID: jid1-dgnIBwQga0SIBw@jetpack Name: IBM Connections Cloud Meetings Version: 0.0.0.24 Aktiviert: false ID: native_av@ibm.com Name: Local Filesystem Links Version: 0.99.59 Aktiviert: false ID: jid1-JAzC7z53jemo5Q@jetpack Name: LocalLink Version: 0.5.1-signed.1-signed Aktiviert: false ID: {15756614-ffb8-498b-b961-bce537ea94fe} Name: NoScript Version: 10.1.6.5 Aktiviert: false ID: {73a6fe31-595d-460b-a920-fcc0f8843232} Name: Password Exporter Version: 1.3.4 Aktiviert: false ID: {B17C1C5A-04B1-11DB-9804-B622A1EF5492} Name: Pdf Creator Version: 0.4.7 Aktiviert: false ID: @pdfit Name: Print Friendly & PDF Version: 2.2.0 Aktiviert: false ID: jid0-YQz0l1jthOIz179ehuitYAOdBEs@jetpack Name: Video DownloadHelper Version: 7.2.0 Aktiviert: false ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Name: Web to PDF Version: 1.3 Aktiviert: false ID: {18f8ea62-22ca-451e-b1f0-8df9df4430aa} Name: WebToPDF Version: 12.11 Aktiviert: false ID: manish.p05@gmail.com Sicherheitssoftware ------------------- Typ: Typ: Typ: Grafik ------ Allgemeine Merkmale Compositing: Basic Asynchrones Wischen und Zoomen: Mausrad-Eingabe aktiviert; Ziehen der Bildlaufleiste aktiviert; automatischer Bildlauf aktiviert WebGL-1-Treiber: WSI Info: - WebGL-1-Treiber: Renderer: WebGL is currently disabled. WebGL-1-Treiber: Version: - WebGL-1-Treiber: Erweiterungen: - WebGL-1-Erweiterungen: - WebGL-2-Treiber: WSI Info: - WebGL-2-Treiber: Renderer: WebGL is currently disabled. WebGL-2-Treiber: Version: - WebGL-2-Treiber: Erweiterungen: - WebGL-2-Erweiterungen: - DirectWrite: true (6.2.9200.22164) GPU 1 Aktiv: Ja Beschreibung: AMD Radeon HD 7470 Herstellerkennung: 0x1002 Gerätekennung: 0x6778 Treiber-Version: 15.200.1065.0 Treiber-Datum: 7-21-2015 Treiber: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64 Subsys-ID: 21201028 RAM: 1024 Weitere Informationen ClearType-Parameter: DISPLAY1 [ Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 ] DISPLAY2 [ Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 ] AzureCanvasAccelerated: 0 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: cairo Device Reset: Gerät zurücksetzen ClearType-Parameter: DISPLAY1 [ Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 ] DISPLAY2 [ Gamma: 2,2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200 ] Entscheidungsprotokoll HW_COMPOSITING: blocked by runtime: Acceleration blocked by safe-mode D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disabled disabled by env: D3D11 compositing is disabled GPU_PROCESS: blocked by runtime: Safe-mode is enabled WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: ANGLE is disabled OMTP: blocked by runtime: OMTP blocked by safe-mode Medien ------ Audio-Backend: wasapi Max. Kanäle: 2 Bevorzugtes Kanallayout: stereo Bevorzugte Sample-Rate: 48000 Ausgabegeräte Name: Gruppe AMD HDMI Output (AMD High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&a1e518e&0&0001 Lautsprecher / Kopfhörer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&26bb6ee9&0&0001 Eingabegeräte Name: Gruppe Lautsprecher / Kopfhörer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&26bb6ee9&0&0001 Mikrofon (Webcam C210): USB\VID_046D&PID_0819&MI_02\7&aa5a71b&0&0002 Externes Mikrofon (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&26bb6ee9&0&0001 AMD HDMI Output (AMD High Definition Audio Device): HDAUDIO\FUNC_01&VEN_1002&DEV_AA01&SUBSYS_00AA0100&REV_1002\5&a1e518e&0&0001 Stereomix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&26bb6ee9&0&0001 Lautsprecher / Kopfhörer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&26bb6ee9&0&0001 Mikrofon (2- Webcam C210): USB\VID_046D&PID_0819&MI_02\8&1c0121f5&0&0002 Mikrofon (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0269&SUBSYS_10280577&REV_1001\4&26bb6ee9&0&0001 Wichtige modifizierte Einstellungen ----------------------------------- accessibility.browsewithcaret: true accessibility.lastLoadDate: 1510761069 accessibility.loadedInLastSession: true accessibility.typeaheadfind: true accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.places.smartBookmarksVersion: 8 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print.printer_FreePDF.print_paper_size_unit: 1 print.printer_FreePDF.print_paper_width: 210,00 print.printer_FreePDF.print_plex_name: print.printer_FreePDF.print_resolution: 600 print.printer_FreePDF.print_resolution_name: print.printer_FreePDF.print_reversed: false print.printer_FreePDF.print_scaling: 0,90 print.printer_FreePDF.print_shrink_to_fit: false print.printer_FreePDF.print_to_file: false print.printer_FreePDF.print_unwriteable_margin_bottom: 0 print.printer_FreePDF.print_unwriteable_margin_left: 0 print.printer_FreePDF.print_unwriteable_margin_right: 0 print.printer_FreePDF.print_unwriteable_margin_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: true print.printer_Microsoft_XPS_Document_Writer.print_bgimages: true print.printer_Microsoft_XPS_Document_Writer.print_colorspace: print.printer_Microsoft_XPS_Document_Writer.print_command: print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false print.printer_Microsoft_XPS_Document_Writer.print_duplex: 1515870810 print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0 print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true print.printer_Microsoft_XPS_Document_Writer.print_footercenter: print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D print.printer_Microsoft_XPS_Document_Writer.print_headercenter: print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U print.printer_Microsoft_XPS_Document_Writer.print_in_color: true print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0.5 print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0 print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50 print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 9 print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11,00 print.printer_Microsoft_XPS_Document_Writer.print_paper_name: print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0 print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 1 print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8,50 print.printer_Microsoft_XPS_Document_Writer.print_plex_name: print.printer_Microsoft_XPS_Document_Writer.print_resolution: 1515870810 print.printer_Microsoft_XPS_Document_Writer.print_resolution_name: print.printer_Microsoft_XPS_Document_Writer.print_reversed: false print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1,00 print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true print.printer_Microsoft_XPS_Document_Writer.print_to_file: false print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0 print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0 print.printer_PDFCreator.print_bgcolor: false print.printer_PDFCreator.print_bgimages: false print.printer_PDFCreator.print_colorspace: print.printer_PDFCreator.print_command: print.printer_PDFCreator.print_downloadfonts: false print.printer_PDFCreator.print_duplex: 1515870810 print.printer_PDFCreator.print_edge_bottom: 0 print.printer_PDFCreator.print_edge_left: 0 print.printer_PDFCreator.print_edge_right: 0 print.printer_PDFCreator.print_edge_top: 0 print.printer_PDFCreator.print_evenpages: true print.printer_PDFCreator.print_footercenter: print.printer_PDFCreator.print_footerleft: &PT print.printer_PDFCreator.print_footerright: &D print.printer_PDFCreator.print_headercenter: print.printer_PDFCreator.print_headerleft: &T print.printer_PDFCreator.print_headerright: &U print.printer_PDFCreator.print_in_color: true print.printer_PDFCreator.print_margin_bottom: 0.5 print.printer_PDFCreator.print_margin_left: 0.5 print.printer_PDFCreator.print_margin_right: 0.5 print.printer_PDFCreator.print_margin_top: 0.5 print.printer_PDFCreator.print_oddpages: true print.printer_PDFCreator.print_orientation: 0 print.printer_PDFCreator.print_page_delay: 50 print.printer_PDFCreator.print_paper_data: -1 print.printer_PDFCreator.print_paper_height: 297,00 print.printer_PDFCreator.print_paper_name: print.printer_PDFCreator.print_paper_size_type: 0 print.printer_PDFCreator.print_paper_size_unit: 1 print.printer_PDFCreator.print_paper_width: 210,00 print.printer_PDFCreator.print_plex_name: print.printer_PDFCreator.print_resolution: 600 print.printer_PDFCreator.print_resolution_name: print.printer_PDFCreator.print_reversed: false print.printer_PDFCreator.print_scaling: 0,90 print.printer_PDFCreator.print_shrink_to_fit: false print.printer_PDFCreator.print_to_file: false print.printer_PDFCreator.print_unwriteable_margin_bottom: 0 print.printer_PDFCreator.print_unwriteable_margin_left: 0 print.printer_PDFCreator.print_unwriteable_margin_right: 0 print.printer_PDFCreator.print_unwriteable_margin_top: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true privacy.trackingprotection.pbmode.enabled: false security.sandbox.content.tempDirSuffix: {90ab7d6d-c0e4-4080-89a9-27efc53b002c} security.ssl.errorReporting.automatic: true security.ssl3.dhe_rsa_aes_128_sha: false security.ssl3.dhe_rsa_aes_256_sha: false services.sync.declinedEngines: services.sync.engine.addresses.available: true services.sync.engine.creditcards.available: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1519125954 user.js-Einstellungen --------------------- Der Profilordner besitzt eine user.js-Datei, welche Einstellungen enthält, die nicht von Nightly erstellt wurden. Wichtige nicht veränderbare Einstellungen ----------------------------------------- Chronik- und Lesezeichendatenbank --------------------------------- JavaScript ---------- Inkrementelle GC: true Barrierefreiheit ---------------- Aktiviert: true Barrierefreiheit verhindern: 0 Accessible Handler verwendet: true Dienst für Barrierefreiheit aufgerufen durch: UNKNOWN| Bibliotheken-Versionen ---------------------- NSPR Minimal vorausgesetzte Version: 4.19 Verwendete Version: 4.19 NSS Minimal vorausgesetzte Version: 3.36 Verwendete Version: 3.36 NSSSMIME Minimal vorausgesetzte Version: 3.36 Verwendete Version: 3.36 NSSSSL Minimal vorausgesetzte Version: 3.36 Verwendete Version: 3.36 NSSUTIL Minimal vorausgesetzte Version: 3.36 Verwendete Version: 3.36 Experimentelle Funktionen ------------------------- Isolierte Umgebungen -------------------- Ebene der isolierten Umgebung des Inhaltsprozesses: 5 Effektive Ebene der isolierten Umgebung: 5 Internationalisierung & Lokalisierung ------------------------------------- Anwendungseinstellungen Angeforderte Sprachen: ["de","en-US"] Verfügbare Sprachen: ["de","en-US"] Anwendungssprachen: ["de","en-US"] Region-Einstellungen: ["de-DE"] Standardsprache: "de" Betriebssystem Sprachen des Betriebssystems: ["de-DE"] Region-Einstellungen: ["de-DE"]
Flags: needinfo?(t.lorenz_)
Reporter | ||
Comment 17•6 years ago
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I can only disable the firewall of Symantec not the whole functionality
Comment 18•6 years ago
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Hi, t.lorenz_@t-online.de is this issue still reproducible on your end? Thanks
Flags: needinfo?(t.lorenz_)
Comment 19•6 years ago
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Please feel free to reopen if you experience the issue again.
Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → INCOMPLETE
Summary: RAM consuption increases over time → RAM consuption increases over time (with Symantec?)
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Description
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