Open Bug 1359636 Opened 7 years ago Updated 2 years ago

Firefox not explaining why Netflix can’t be used

Categories

(Firefox :: Settings UI, enhancement)

enhancement

Tracking

()

People

(Reporter: ato, Unassigned)

Details

To view Netflix in Firefox, you need to enable DRM/EME through about:preferences#privacy (which by the way is not the most logical you’d expect to find it).  But if you try to play a Netflix movie without this enabled, Netflix will complain that “something went wrong”.

It would provide a better experience to our users if Firefox gave some advice, or even an option, to directly enable and install the DRM modules necessary to view Netflix.
An indication in the urlbar that there is content in the document that requires DRM to be installed to be available would be useful.  When DRM is being used, an icon with a popup saying that “[s]ome audio or video on this site uses DRM software” appears when you click it.

I think it would provide a better user experience to have something similar for the reverse scenario, where DRM is _not yet enabled_, querying the user if it should not enable to make the content available.
Product: Toolkit → Firefox
Severity: normal → S3
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