Tomer Cohen :tomer Reporter
	Description • 7 years ago

Bank Hapoalim is a major bank in Israel. They provide detailed reports for customers in PDF format, as well as all messages from the bank to customers require the customer to login and show PDF content online.

Due to the recent changes in Firefox (bug 1269807), PDF plugin is no more. For some reasons, the builtin PDF viewer is not working on the site, which makes it impossible to read PDF content online, although it is working well on other websites (such as Google search results). The attached screenshot show recent messages on the inbox, with a message to install Adobe PDF Reader from get.adobe.com/reader.

Their support staff has been contacted by marko735 on our forum thread, their reply as reported by marko735 can be summarized by "Use Google Chrome".

	Mike Taylor [:miketaylr]
	Comment 1 • 7 years ago

> For some reasons, the builtin PDF viewer is not working on the site, which makes it impossible to read PDF content online

Interesting. Chris, do you know who might be a good candidate for looking into a PDF.js bug like this? Breaking banks is sad-times.

	Tomer Cohen :tomer Reporter
	Comment 2 • 7 years ago

I can see that there is a <pdf-viewer/> element in the Inspector panel, but the message about the missing plugin still being displayed. I suspect that something is broken on their side, as the save/print buttons above the embedded display (see screenshot) were supposed to open the file on a more suitable program, but instead show 404 error.

I'm getting the same problems on Chromium.

	Shai Berger
	Comment 3 • 7 years ago

Hello,

This problem is not recent and was not introduced by changes in Firefox, but rather by a website redesign about a year ago. I seriously doubt there is anything Mozilla can do to solve it, other than send them angry mails (I did my part on that front, I had phone calls with their support personnel, to no avail. This is something they do on purpose. I tried to get connected to the Product people involved, and get some sense into their thick heads. No go).

You can close this bug.

	Chris Peterson [:cpeterson]
	Comment 4 • 7 years ago

(In reply to Tomer Cohen :tomer from comment #2)
> I can see that there is a <pdf-viewer/> element in the Inspector panel, but
> the message about the missing plugin still being displayed. I suspect that
> something is broken on their side, as the save/print buttons above the
> embedded display (see screenshot) were supposed to open the file on a more
> suitable program, but instead show 404 error.
> 
> I'm getting the same problems on Chromium.

Is this PDF view broken in Google's official Chrome builds, too? I don't know if Google includes their PDF viewer in both Chrome and Chromium builds.

Yury Delendik is the PDF.js maintainer. If we have a test case that is broken in PDF.js, he can take a look.

	Shai Berger
	Comment 5 • 7 years ago

I've just checked the website -- I view PDFs with an external viewer (Okular), and that works perfectly now. I also don't get the "please install acrobat" message anymore.

There's still a 404 on the "download file" link. That's very clearly and squarely on the site maintainers, although, now that my viewer can be used, I can save from it and I don't need their extra link.

Please close this bug. There was never a problem with Mozilla, and it seems that now even the Evangelism problem isn't really there. I would close it myself, but it seems I don't have permissions for that.

	Tomer Cohen :tomer Reporter
	Comment 6 • 7 years ago

(In reply to Shai Berger from comment #5)
> Please close this bug. There was never a problem with Mozilla, and it seems
> that now even the Evangelism problem isn't really there. I would close it
> myself, but it seems I don't have permissions for that.

Tech Evangelism is a place for bugs on common sites, so it is good idea to keep this bug open while there are still problems with the PDF download link. Can you please check if the download link is different than the iframe source? 

(please make sure you are not publishing here any link to sensitive and personal information from your account)

	Shai Berger
	Comment 7 • 7 years ago

I verified:

At least on my browser, the URL for the frame is about:blank. Above it, there are three icons which are links: "Enlarge" which (given my settings to view PDFs in an external app) downloads the file and opens it in my viewer, "Print" and "Save" which lead to 404's. Of note: The URL which works is on the domain "login.bankhapoalim.co.il" while the ones which don't are both on "static.bankhapoalim.co.il".

I really see nothing for Mozilla to do here.