Open
Bug 1343234
Opened 7 years ago
Updated 2 years ago
High memory usage and OOM after 2 hours of streaming youtube
Categories
(Core :: DOM: Core & HTML, defect, P5)
Tracking
()
UNCONFIRMED
People
(Reporter: warnius, Unassigned)
Details
(Whiteboard: [MemShrink:P3])
Attachments
(3 files)
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0 Build ID: 20170125094131 Steps to reproduce: Go to youtube stream video, f.e. https://www.youtube.com/watch?v=10V6xet5ODk Play it for an hours or two. Actual results: Firefox is not releasing memory. Expected results: Firefox should release old video cache from memory.
Updated•7 years ago
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Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core
Comment 1•7 years ago
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Testing on m-c (55) media-resources increased over an hour long run:
> 169.39 MB (100.0%) -- explicit
> ├──140.88 MB (83.17%) ── media/resources
That measurement was after a forced minimize. After another 40 minutes there was no further growth.
Comment 2•7 years ago
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Can you give us details of enabled add-ons enabled from about:support? Attaching a memory report from about:memory would be helpful as well. It might also be worth retesting on the latest release, 52.
Flags: needinfo?(warnius)
Updated•7 years ago
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Summary: Firefox is NOT releasing memory from youtube. After 2 hours of watching youtube stream video firefox will start crashing. Task manager shows enormous amounts of RAM usage by Firefox. Restarting browser every 2 hours is very annoying. Please fix. → High memory usage and OOM after 2 hours of streaming youtube
Thank you very much for your attention and response. I tested it, but the results may be not precise since the video has crashed twice during the test (video stopped and after refreshing it released all memory). Also, during the tests I was using Firefox developer edition for other activities, I believe it does not affect the results, but I may be wrong. This is the memory measurement after 2 hours. 1,295.81 MB (100.0%) -- explicit ├────409.11 MB (31.57%) ++ js-non-window ├────334.24 MB (25.79%) ++ media ├────247.77 MB (19.12%) ++ window-objects ├────150.38 MB (11.61%) ── heap-unclassified ├─────45.16 MB (03.49%) ++ (18 tiny) ├─────42.18 MB (03.25%) ++ heap-overhead ├─────30.39 MB (02.34%) ++ add-ons ├─────20.36 MB (01.57%) ++ storage └─────16.21 MB (01.25%) -- layout ├──15.86 MB (01.22%) ── rule-processor-cache └───0.35 MB (00.03%) ++ (2 tiny) I probably didn't express my problem correctly, since media is not consuming much memory. I had only one tab open on my Firefox. If the report includes my other activity I can re-do the test. I have the same problem at home and at work. Usually I just turn on some music live stream and don't do any additional browsing. My computer always slows down in an hour or two and I have to restart the browser. Here is my about:support info: Application Basics ------------------ Name: Firefox Version: 51.0.1 Build ID: 20170125094131 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0 OS: Windows_NT 6.1 Multiprocess Windows: 0/1 (Disabled by add-ons) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: Adblock Plus Version: 2.8.2 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d} Name: Application Update Service Helper Version: 1.5 Enabled: true ID: aushelper@mozilla.org Name: Cookies Manager+ Version: 1.13.3 Enabled: true ID: {bb6bc1bb-f824-4702-90cd-35e2fb24f25d} Name: Diagnostics Version: 1.0 Enabled: true ID: diagnostics@mozilla.org Name: Free Memory Version: 0.96.1.1-signed Enabled: true ID: jid1-n85lxPv1NAWVTQ@jetpack Name: Multi-process staged rollout Version: 1.7 Enabled: true ID: e10srollout@mozilla.org Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Send HSTS Priming Requests Version: 1.0 Enabled: true ID: hsts-priming@mozilla.org Name: SHA-1 deprecation staged rollout Version: 1.3 Enabled: true ID: disableSHA1rollout@mozilla.org Name: Tamper Data Version: 11.0.1.1-signed.1-signed Enabled: true ID: {9c51bd27-6ed8-4000-a2bf-36cb95c0c947} Name: Video DownloadHelper Version: 6.2.0 Enabled: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d} Name: Web Compat Version: 1.0 Enabled: true ID: webcompat@mozilla.org Name: XSL Results Version: 2.0.0.1-signed.1-signed Enabled: true ID: xslresults@brett.zamir Name: Focus Regainer Version: 0.11.0 Enabled: false ID: focus@regainer.wproxym Name: Quick Translator Version: 1.0.1-signed Enabled: false ID: {5C655500-E712-41e7-9349-CE462F844B19} Graphics -------- Features Compositing: Direct3D 11 Asynchronous Pan/Zoom: none WebGL Renderer: Google Inc. -- ANGLE (NVIDIA NVS 3100M Direct3D11 vs_4_1 ps_4_1) WebGL2 Renderer: Google Inc. -- ANGLE (NVIDIA NVS 3100M Direct3D11 vs_4_1 ps_4_1) Hardware H264 Decoding: No; DXVA2D3D9 crashes detected in the past Audio Backend: wasapi Direct2D: true DirectWrite: true (6.2.9200.21976) GPU #1 Active: Yes Description: NVIDIA NVS 3100M Vendor ID: 0x10de Device ID: 0x0a6c Driver Version: 9.18.13.4144 Driver Date: 2-3-2015 Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Subsys ID: 214217aa RAM: 256 Diagnostics AzureCanvasAccelerated: 0 AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo failures: [GFX1-]: DXVA2D3D9 video decoding is disabled due to a previous crash. Decision Log D3D9_COMPOSITING: disabled by default: Disabled by default Crash Guard Disabled Features D3D9 Video Decoder: Reset on Next Restart Failure Log (#0) Error: DXVA2D3D9 video decoding is disabled due to a previous crash. Important Modified Preferences ------------------------------ accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 4 browser.cache.memory.capacity: 16384 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.download.useDownloadDir: false browser.fixup.domainwhitelist.www: true browser.places.smartBookmarksVersion: 8 browser.sessionstore.upgradeBackup.latestBuildID: 20170125094131 browser.startup.homepage_override.buildID: 20170125094131 browser.startup.homepage_override.mstone: 51.0.1 browser.tabs.remote.autostart.2: true browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160901 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.mozApps.used: true dom.push.userAgentID: 1c12349c463d4ade851fba8f35810aaf extensions.lastAppVersion: 51.0.1 font.internaluseonly.changed: true gfx.crash-guard.d3d11layers.appVersion: 51.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x0a6c gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4144 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 3 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 0 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0a6c gfx.driver-init.driverVersion: 9.18.13.1269 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.benchmark.vp9.fps: 121 media.benchmark.vp9.versioncheck: 1 media.gmp-eme-adobe.abi: x86-msvc-x64 media.gmp-eme-adobe.lastUpdate: 1462773826 media.gmp-eme-adobe.version: 17 media.gmp-gmpopenh264.abi: x86-msvc-x64 media.gmp-gmpopenh264.lastUpdate: 1471536420 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170125094131 media.gmp-manager.lastCheck: 1489405598 media.gmp-widevinecdm.abi: x86-msvc-x64 media.gmp-widevinecdm.lastUpdate: 1474888192 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.hardware-video-decoding.failed: false media.youtube-ua.override.to: 43 media.webrtc.debug.aec_log_dir: C:\Users\ZILVIN~1\AppData\Local\Temp media.webrtc.debug.log_file: C:\Users\ZILVIN~1\AppData\Local\Temp\WebRTC.log network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1488787988 places.history.expiration.transient_current_max_pages: 141974 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_bgcolor: false print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_bgimages: false print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_colorspace: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_command: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_downloadfonts: false print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_duplex: 1515870810 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_edge_bottom: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_edge_left: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_edge_right: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_edge_top: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_evenpages: true print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_footercenter: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_footerleft: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_footerright: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_headercenter: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_headerleft: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_headerright: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_in_color: true print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_margin_bottom: 0.787500023841858 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_margin_left: 1.18124997615814 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_margin_right: 0.590277791023254 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_margin_top: 0.787500023841858 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_oddpages: true print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_orientation: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_page_delay: 50 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_paper_data: 9 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_paper_height: 11,00 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_paper_name: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_paper_size_type: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_paper_size_unit: 1 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_paper_width: 8,50 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_plex_name: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_resolution: 1515870810 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_resolution_name: print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_reversed: false print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_scaling: 1,00 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_shrink_to_fit: true print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_to_file: false print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_unwriteable_margin_bottom: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_unwriteable_margin_left: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_unwriteable_margin_right: 0 print.printer_\\DOMSRV\HP_Laserjet_4250_(4_aukstas).print_unwriteable_margin_top: 0 privacy.sanitize.migrateClearSavedPwdsOnExit: true privacy.sanitize.migrateFx3Prefs: true security.pki.sha1_enforcement_level: 3 security.sandbox.content.tempDirSuffix: {dfaecdde-349b-43d3-a031-3efc2cb90fd2} services.sync.declinedEngines: passwords,tabs,addons,adblockplus services.sync.engine.addons: false services.sync.engine.passwords: false services.sync.engine.prefs.modified: false services.sync.engine.tabs: false services.sync.lastPing: 1489405562 services.sync.lastSync: Mon Mar 13 2017 13:48:03 GMT+0200 (FLE Standard Time) services.sync.numClients: 3 storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1487148114 Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.13.1 Version in use: 4.13.1 NSS Expected minimum version: 3.28.1 Version in use: 3.28.1 NSSSMIME Expected minimum version: 3.28.1 Version in use: 3.28.1 NSSSSL Expected minimum version: 3.28.1 Version in use: 3.28.1 NSSUTIL Expected minimum version: 3.28.1 Version in use: 3.28.1 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1
I tested again with no interaction. One tab with Youtube open. These are results after 50 minutes. 806.70 MB (100.0%) -- explicit ├──292.07 MB (36.21%) ++ js-non-window ├──147.40 MB (18.27%) ── heap-unclassified ├──142.00 MB (17.60%) ++ media ├──109.55 MB (13.58%) ++ window-objects ├───31.74 MB (03.93%) ++ add-ons ├───20.23 MB (02.51%) ++ storage ├───17.70 MB (02.19%) ++ (16 tiny) ├───16.27 MB (02.02%) ++ heap-overhead ├───11.06 MB (01.37%) ++ layout ├───10.12 MB (01.25%) ++ workers └────8.57 MB (01.06%) ++ xpconnect I was observing Task Manager all the time and it showed continuously increasing memory usage for Firefox.
This is what I got after 2 more hours (Youtube video stopped during the test, not sure when exactly) 1,609.71 MB (100.0%) -- explicit ├────723.29 MB (44.93%) ++ js-non-window ├────328.88 MB (20.43%) ── heap-unclassified ├────287.31 MB (17.85%) ++ window-objects ├─────96.43 MB (05.99%) ++ heap-overhead ├─────39.79 MB (02.47%) ++ (17 tiny) ├─────35.38 MB (02.20%) ++ add-ons ├─────33.66 MB (02.09%) ++ xpconnect ├─────23.71 MB (01.47%) ++ layout ├─────20.69 MB (01.29%) ++ media └─────20.55 MB (01.28%) ++ storage
Comment 6•7 years ago
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(In reply to warnius from comment #5) > This is what I got after 2 more hours (Youtube video stopped during the > test, not sure when exactly) > > 1,609.71 MB (100.0%) -- explicit > ├────723.29 MB (44.93%) ++ js-non-window > ├────328.88 MB (20.43%) ── heap-unclassified > ├────287.31 MB (17.85%) ++ window-objects The top 3 are not about media. ni? DOM team for further investigation.
Component: Audio/Video: Playback → DOM
Comment 7•7 years ago
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warnius, can you attach your before and after memory reports?
Memory report in the beginning (all tabs closed, except for about:memory)
Flags: needinfo?(warnius)
Reporter | ||
Comment 10•7 years ago
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50 mins after
Reporter | ||
Comment 11•7 years ago
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I couldn't find the old ones so I made new ones. There was only 1 tab open during the test.
Comment 12•7 years ago
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(In reply to warnius from comment #11) > I couldn't find the old ones so I made new ones. There was only 1 tab open > during the test. Thank you, that's helpful. It looks like one one of your add-ons is causing problems: > 3,143 (100.0%) -- js-main-runtime-compartments > ├──3,119 (99.24%) -- user > │ ├──3,115 (99.11%) ── [Expanded Principal [https://www.youtube.com/]], [anonymous sandbox] (from: resource://gre/modules/commonjs/toolkit/loader.js -> resource://gre/modules/commonjs/sdk/loader/sandbox.js:32) [3115] [+] > │ └──────4 (00.13%) ++ (20 tiny) > └─────24 (00.76%) ++ system I would guess it's 'Video DownloadHelper' given this issue is on youtube. Can you try disabling that? If that doesn't help I'd suggest disabling a few others as well (adblock and other non-@mozilla add-ons).
Flags: needinfo?(warnius)
Comment 13•7 years ago
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This also happens on Facebook and ok.ru. If I close the tab before Firefox crashes, RAM usage slows returns to low levels.
Comment 14•7 years ago
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55.0a1 (2017-03-23) (32-bit)
Comment 15•7 years ago
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(In reply to Roman R. from comment #13) > This also happens on Facebook and ok.ru. If I close the tab before Firefox > crashes, RAM usage slows returns to low levels. Thank you for the report Roman R. Can you file a separate bug for your issue and attach a memory report from about:memory and the output from about:support? Bugs like this often have different causes.
Comment 16•7 years ago
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Will do. At which point should I run the report from about:memory? Once RAM usage starts going up, it does it VERY quickly — within a minute it reaches to beyondcloud levels.
Comment 17•7 years ago
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(In reply to Roman R. from comment #16) > Will do. At which point should I run the report from about:memory? Once RAM > usage starts going up, it does it VERY quickly — within a minute it reaches > to beyondcloud levels. In that case we would like 2 reports: one when you start seeing issues, and another a few minutes later when it gets even worse.
Comment 18•7 years ago
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Eric, as soon as I switch to another tab to save about:memory, RAM usage plummets.
Comment 19•7 years ago
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Try opening a new window to open about:memory in, then you don't have to switch tabs.
Updated•7 years ago
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Whiteboard: [MemShrink] → [MemShrink:P3]
Updated•7 years ago
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Flags: needinfo?(warnius)
Priority: -- → P5
Assignee | ||
Updated•5 years ago
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Component: DOM → DOM: Core & HTML
Updated•2 years ago
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Severity: normal → S3
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Description
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