Closed Bug 1253334 Opened 8 years ago Closed 6 years ago

[config] centrum.cz and atlas.cz need own autoconfig server

Categories

(Webtools :: ISPDB Database Entries, defect)

Product:
Webtools
Component:
ISPDB Database Entries
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: mstanke, Unassigned)

References

Details

(Whiteboard: [top-missing-domain][config][country-cz] No usable SMTP server) 

+++ This bug was initially created as a clone of Bug #552377 +++

Due to https://bugzilla.mozilla.org/show_bug.cgi?id=552377#c24, Centrum.cz cannot be included into Thunderbird ISPDB. To improve the user experience, it would be nice from Centrum.cz to have their own autoconfig server.
Will get in touch with Centrum.cz support today. More info about how ISPDB works is here: https://developer.mozilla.org/en-US/docs/Mozilla/Thunderbird/Autoconfiguration.
The request has been registered by Centrum.cz, but they have currently no plans for implementing it. I asked to at least remove autoconfig.volny.cz subdomain, which is not returning any response, but also does not close the connection, resulting in very long Volny.cz account set up in Thundebird. I will post here any updates.
I gave it another try and reported the issue with autoconfig.volny.cz again today.
There has been no reply to my request. Last try to contact Centrum.cz support via e-mail.
According to today response, it's pending technical department.
Sending a query for status update once again.
Flags: needinfo?(mstanke)
No update since the last ping. Another try today, probably the last one, as they haven't done anything with this almost a year.
Flags: needinfo?(mstanke)
Summary: [config] centrum.cz (volny.cz and atlas.cz) needs own autoconfig server → [config] centrum.cz, volny.cz and atlas.cz need own autoconfig server (working one)
Tried to contact them today, but nobody from their support connected to the chat. Send them an e-mail again.

If they do not respond until the next week, I will Tweet them, or more probably write an article about how to workaround the issue with volny.cz autoconfiguration and Tweet them too. ;)
The malfunction autoconfig.volny.cz has been fixed (removed from DNS) and volny.cz configuration works via http://volny.cz/.well-known/autoconfig/mail/config-v1.1.xml. Centrum.cz and atlas.cz are still missing the configuration, but at least nothing is broken.
Summary: [config] centrum.cz, volny.cz and atlas.cz need own autoconfig server (working one) → [config] centrum.cz and atlas.cz need own autoconfig server
According to the latest answer, there is no ETA for autoconfig server for centrum.cz or atlas.cz.

Unassigning myself, as there is nothing I can do here now.
Assignee: mstanke → nobody
Status: ASSIGNED → NEW
Thank you for your evangelism efforts on this bug, :MikkCZ!
Component: cs / Czech → ISPDB Database Entries
Product: Community Building → Webtools
Whiteboard: [top-missing-domain][config] No usable SMTP server → [top-missing-domain][config][country-cz] No usable SMTP server
Version: unspecified → other
Should we keep this open when there is nothing more we can do on our side now, until in Centrum.cz change their mind about their SMTP limitation, or create their own autoconfig?
Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → WONTFIX
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