Jesus Manuel Reporter
	Description • 9 years ago

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Build ID: 20151014143721

Steps to reproduce:

Use last release of Firefox (41.0.2) with 5 or 6 tabs opened including URL http://www.marca.com. When I use a tab with this URL, Firefox blocks because Firefox.exe use 2,8 to 3,0 Gigabytes of memory.


Actual results:

Firefox blocks with opened URL http://www.marca.com in a tab in 20-30 minutes.

	Loic
	Comment 1 • 9 years ago

Is it reproducible with a fresh profile? (it could be an issue about your add-ons)
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If yes, when the memory use is really high, enter about:memory in the location bar and save a memory log, then attach it to the bug report.

	Loic
	Comment 5 • 9 years ago

we need the log from about:memory when the memory use is high, it's more useful than this screenshot.

	Jesus Manuel Reporter
	Comment 6 • 9 years ago

Attached screenshot of memory used by firefox.exe in this moment.

	Jesus Manuel Reporter
	Comment 7 • 9 years ago

Ok,I´ll try, but normally my laptop blocks when firefox use 2,8 Gb to 3 Gb of memory.

	Loic
	Comment 8 • 9 years ago

You can save the log when it's 2.5 GB. There is the add-on MemChaser (https://addons.mozilla.org/en-us/firefox/addon/memchaser/) to dislay the memory use, so when you see it's too high, you can save the memory log before the computer blocks.

	Jesus Manuel Reporter
	Comment 9 • 9 years ago

Ok. Firefox crashed but gave me a log with the problem.
This is the log: 

AdapterDeviceID: 0x0116
AdapterDriverVersion: 8.830.6.3000
AdapterSubsysID: 1672103c
AdapterVendorID: 0x8086
Add-ons: web2pdfextension%40web2pdf.adobedotcom:1.2,%7B7edcdfc0-3056-11e0-91fa-0800200c9a66%7D:0.2.1-signed,%7Bc72c0c73-4eb0-4fb3-af0f-074e97326cfd%7D:1.4.1-signed,%7Bdc572301-7619-498c-a57d-39143191b318%7D:0.4.1.9,ClassicThemeRestorer%40ArisT2Noia4dev:1.3.9,wrc%40avast.com:10.2.0.187,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:41.0.2,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.10,%7Bb9db16a4-6edc-47ec-a1f4-b86292ed211d%7D:5.4.1,%7B1018e4d6-728f-4b20-ad56-37578a4de76b%7D:5.1.2,elemhidehelper%40adblockplus.org:1.3.4,jid1-W4CLFIRExukJIFW%40jetpack:11.2.202.446,firefox%40mega.co.nz:3.1.21,about-addons-memory%40tn123.org:10.1-signed
AsyncPluginInit: 0
AvailablePageFile: 4176556032
AvailablePhysicalMemory: 97243136
AvailableVirtualMemory: 214294528
BIOS_Manufacturer: Hewlett-Packard
BlockedDllList: 
BreakpadReserveAddress: 45940736
BreakpadReserveSize: 67108864
BuildID: 20151014143721
CrashTime: 1446139152
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1445012407
IsGarbageCollecting: 1
Notes: DriverVersionMismatch
AdapterVendorID: 0x8086, AdapterDeviceID: 0x0116, AdapterSubsysID: 1672103c, AdapterDriverVersion: 8.830.6.3000
D3D11 Layers- 
OOMAllocationSize: 32768
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 8979664
StartupTime: 1446121931
SystemMemoryUsePercentage: 97
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86","buildId":"20151014143721","version":"41.0.2","vendor":"Mozilla","platformVersion":"41.0.2","xpcomAbi":"x86-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":4044,"isWow64":true,"cpu":{"count":4,"vendor":null,"family":null,"model":null,"stepping":null,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2"]},"os":{"name":"Windows_NT","version":"6.1","servicePackMajor":1,"servicePackMinor":0,"installYear":2011,"locale":"es-ES"},"hdd":{"profile":{"model":"TOSHIBA MK5076GSX","revision":"GS00"},"binary":{"model":"TOSHIBA MK5076GSX","revision":"GS00"},"system":{"model":"TOSHIBA MK5076GSX","revision":"GS00"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0116","subsysID":"1672103c","RAM":null,"driver":"igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32","driverVersion":"8.830.6.3000","driverDate":"5-7-2011","GPUActive":true}],"monitors":[{"screenWidth":1600,"screenHeight":900,"refreshRate":60,"pseudoDisplay":false}]}},"settings":{"addonCompatibilityCheckEnabled":true,"blocklistEnabled":true,"isDefaultBrowser":true,"e10sEnabled":false,"telemetryEnabled":false,"isInOptoutSample":false,"locale":"es-ES","update":{"channel":"release","enabled":true,"autoDownload":false},"userPrefs":{"app.update.auto":false,"app.update.url":"https://fireparasite/","browser.cache.disk.capacity":153600,"browser.newtab.url":"<user-set>","browser.newtabpage.enabled":false,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false,"browser.startup.homepage":"<user-set>","extensions.autoDisableScopes":14,"extensions.update.enabled":false,"extensions.update.url":"https://fireparasite/"}},"profile":{"creationDate":15331},"addons":{"activeAddons":{"web2pdfextension@web2pdf.adobedotcom":{"blocklisted":false,"description":"Converts a web page to PDF","name":"Adobe Acrobat - 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Theme: classic/1.0
Throttleable: 1
TotalPageFile: 10670370816
TotalPhysicalMemory: 4240293888
TotalVirtualMemory: 4294836224
URL: about:memory
Vendor: Mozilla
Version: 41.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 Proveedor de servicios RSVP TCPv6 : 2 : 1 :  
 Proveedor de servicios RSVP TCP : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 Proveedor de servicios RSVP UDPv6 : 2 : 2 :  
 Proveedor de servicios RSVP UDP : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD RfComm [Bluetooth] : 2 : 1 : 
useragent_locale: es-ES

Este informe también contiene información sobre el estado de la aplicación cuando se cerró.

	Jesus Manuel Reporter
	Comment 10 • 9 years ago

This bug happens when URL http://www.marca.com autorefresh every certain time. Then, is when firefox.exe begins to consume excessive memory how you can see in file the screenshot anexed called "memory 0004.jpg".

	Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)
	Comment 12 • 9 years ago

Hi, that was information you provided about the crash. We need a Firefox memory log with information before that. Please install the aforementioned Memchaser https://addons.mozilla.org/en-us/firefox/addon/memchaser/ and click on the button to enable logging. Then upload the log file here after the issue occurred again-

	Jesus Manuel Reporter
	Comment 13 • 9 years ago

OK. I'll install the add-on and make bug happens.

Greetings from Spain.

	Jesus Manuel Reporter
	Comment 14 • 9 years ago

Ok. Here are two logs of menchaser add-on

	Sebastian Hengst [:aryx] (needinfo me if it's about an intermittent or backout)
	Comment 17 • 9 years ago

This seems JavaScript related, see comment 10. Moving to that component.

	Timothy Nikkel (:tnikkel)
	Comment 18 • 9 years ago

I kept this site open in a tab for several hours. Memory usage slowly climbed from ~550mb to ~750mb. It didn't seem like I was going to hit 2gb so I closed that Firefox.

	Jesus Manuel Reporter
	Comment 19 • 9 years ago

This is the answer of support of www.marca.com :
"Estimado usuario,

Le informamos que hemos estado probando y efectivamente sucede lo que dice nos indica.

Vemos que la gestión de memoria en esta versión de Firefox no es la más óptima para páginas tan grandes como marca.com.

Vamos a realizar más tests y estamos preparando un site con una mejora de rendimiento."



My brother told me this morning that he has the same problem with firefox and autorefresh in  www.marca.com

	Eric Rahm [:erahm]
	Comment 20 • 9 years ago

Jesus Manuel, thank you for your help tracking this down. Two reports from 'about:memory' [1] would be useful here. One when you first load the page, and one 15 minutes later (just before you run out of memory).

Can you also describe your setup? From the screenshots it looked like you might be running Windows in a VM or over VNC on an apple host, it's possible this is a contributing factor.

[1] https://developer.mozilla.org/en-US/docs/Mozilla/Performance/about%3Amemory#How_to_generate_memory_reports

	Jesus Manuel Reporter
	Comment 21 • 9 years ago

Thanks. In Firefox release 42.0 the problem is fixed. I have no problems anymore with this URL.

Greetings from Sapin.