Closed Bug 1209909 Opened 9 years ago Closed 9 years ago

[Aries KK][OTA]OTA update does not work.

Categories

(AUS Graveyard :: General, defect)

ARM
Gonk (Firefox OS)
defect
Not set
major

Tracking

(b2g-master affected)

RESOLVED DUPLICATE of bug 1209717
Tracking Status
b2g-master --- affected

People

(Reporter: qiutian, Unassigned)

Details

(Keywords: smoketest)

Attachments

(3 files)

Attached file logcat_ota.txt
[1.Description]:
[Aries KK_v2.5]Update Aries to 20150929000548, connect to Internet, set an effective update channel, then check for updates, but no system updates are found.
Found at:16:19
See attachments: logcat_ota.txt & Aries_KK_v2.5_ota.3gp.

[2.Testing Steps]: 
1. Update  Aries to 20150929000548.
2. Connect to a WiFi or Data network
3. Launch Settings and select Developer.
4. Set an effective update channe like dogfood-latest.
5. Tap back and select Device Information. 
6. Check for updates.

[3.Expected Result]:
In step 6, with the latest build, system update is found successfully.

[4.Actual Result]: 
In step 6, no system updates are found.

[5.Reproduction build]: 
Device:  Aries KK 2.5 User[Affected]
Build ID               20150930005445
Gaia Revision          1bc0b19527777ffee494962b48db4be857b07d64
Gaia Date              2015-09-29 20:01:07
Gecko Revision         https://hg.mozilla.org/mozilla-central/rev/891ee0d0ba3ec42b6484cf0205b3c95e21c58f74
Gecko Version          44.0a1
Device Name            aries
Firmware(Release)      4.4.2
Firmware(Incremental)  eng.worker.20150930.001258
Firmware Date          Wed Sep 30 00:13:06 UTC 2015
Bootloader             s1

[6.Reproduction Frequency]: 
Always Recurrence,5/5

[7.TCID]: 
2313

[8.NOTE]
In step 3, I also change the update channel to nightly,dogfood-test or dogfood, but still fails.
Attached video Aries_KK_v2.5_ota.3gp
Whiteboard: [2.5-aries-test-run-2]
From the logs you're hitting a network connection issue. :AdamA pointed out, they can't see any OTA update from the RC4 build. It's likely not a bug in the product, but something wrong on the server side.
Attached file logcat_OTA-RC4.txt
Attaching a logcat from this issue seen on RC4
In both logs, we see that there is no update available. I checked the URL manually, I got this empty XML:
> <updates></updates>

Moving the bug to the update product.
blocking-b2g: --- → 2.5+
Component: Gaia::System → General
Product: Firefox OS → AUS
Version: unspecified → 3.0
Marking as blocking-b2g as it breaks smoketests and any possibility of pushing updates to dogfooders.
blocking-b2g: 2.5+ → ---
Product: AUS → Firefox OS
Version: 3.0 → unspecified
Setting back the flag unintentionally removed in comment 5.
blocking-b2g: --- → 2.5+
Product: Firefox OS → AUS
Version: unspecified → 3.0
    Looking at the balrog server, the OTA channels are all disabled until FOTA issues are fixed.

     Comment: Channel with latest dogfood build; placing on hold temporarily while dealing with FOTA (nhirata)
blocking-b2g: 2.5+ → ---
NI'ing Naoki so he can close this bug once Balrog is back on.
Flags: needinfo?(nhirata.bugzilla)
Naoki pointed out that there was an actual bug between Taskcluster and balrog.
Status: NEW → RESOLVED
Closed: 9 years ago
Flags: needinfo?(nhirata.bugzilla)
Resolution: --- → DUPLICATE
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