Camelia Badau [:cbadau], Desktop QA Reporter
	Description • 9 years ago

Reproducible on Firefox 41 RC (BuildID: 20150917150946) 
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:41.0) Gecko/20100101 Firefox/41.0
Reproducible on latest Nightly 44.0a1 (BuildID: 20150928030206) 
Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:44.0) Gecko/20100101 Firefox/44.0

Steps to reproduce:
1. Launch Firefox.
2. Try to view a quicktime movie online (e.g: http://trailers.apple.com/).

Expected results: The quicktime video is correctly rendered and played.

Actual results: The quicktime video doesn't work because Firefox doesn't recognize the installed Quicktime Plugin. Also, the Quicktime Plugin doesn't appear in about:plugins page.

	Camelia Badau [:cbadau], Desktop QA Reporter
	Comment 1 • 9 years ago

The bug is also reproducible on Firefox 40.0.2 (buildID: 20150812163655) and on latest Aurora 43.0a2 (buildID: 20150928004020). 

Note: Using Chrome, the quicktime video is correctly rendered and played.

	Robert Kaiser
	Comment 2 • 9 years ago

[Tracking Requested - why for this release]:
42 is not marked explicitly but given it affects 41 and 43/44, I guess it is affected. Nominating for all in-development branches as this is a regression when people upgrade their OS from 10.10 to 10.11 as far as I understand it.

	Steven Michaud [:smichaud] (Retired)
	Comment 3 • 9 years ago

I have the El Capitan GM candidate (build 15A282b), of which I did a clean install (not an upgrade from some earlier version of OS X).  It has no Quicktime plugin in /Library/Internet Plug-Ins/.  So the Quicktime plugin doesn't (for me) show up in *either* Firefox's or Chrome's list of plugins.  (Furthermore Chrome no longer uses or recognizes NPAPI plugins -- only PPAPI ones.)

However, Chrome does load and run the trailers at http://trailers.apple.com/trailers as HTML5 objects, while Firefox (40.0.3 and 41) doesn't.  The Apple site may be behaving differently in the different browsers, or maybe something else is going on.  Someone needs to look.

It won't be me, though -- I'm retiring in two days :-)

	Steven Michaud [:smichaud] (Retired)
	Comment 4 • 9 years ago

> It has no Quicktime plugin in /Library/Internet Plug-Ins/.

Oops, this isn't quite right.  In my clean install there's a QuickTime plugin in /Library/Internet Plug-Ins/Disabled Plug-Ins/.  If I drag it out of there into its parent directory, Firefox prompts me to allow QuickTime to run.  If I do allow it, the trailers run fine as QuickTime objects.

	Steven Michaud [:smichaud] (Retired)
	Comment 5 • 9 years ago

So this bug has a workaround, in comment #4.

But someone still needs to work out why Firefox can't/won't play the trailers as HTML5 objects.

	Steven Michaud [:smichaud] (Retired)
	Comment 6 • 9 years ago

I'd bet that even an update install moves an existing QuickTime plugin to the /Library/Internet Plug-Ins/Disabled Plug-Ins/ directory.

	Robert Kaiser
	Comment 7 • 9 years ago

OK, may be a tracking- then by itself given that not using the plugin probably is expected. We really should get tech evang bugs on file for the sites that are broken with this though.

	Benjamin Smedberg
	Comment 8 • 9 years ago

In general we're not going to fix this. My understanding is that cpeterson is already tracking Apple trailers in particular, but I don't know whether that's tracked in a bug or not.

	Liz Henry (:lizzard) (relman/hg->git project)
	Comment 9 • 9 years ago

Noting from email that cpeterson filed https://github.com/webcompat/web-bugs/issues/1470 and also an Apple Radar bug, for this.

	Liz Henry (:lizzard) (relman/hg->git project)
	Comment 10 • 9 years ago

It bothers me not to track this or follow up somehow. Our support docs say that quicktime is enabled by default. We should probably update our docs here. Mark is this something you could do, or pass along to someone on the SUMO team?

	Joni Chan
	Comment 11 • 9 years ago

I can update the docs. Need infoing myself as a reminder.

	Liz Henry (:lizzard) (relman/hg->git project)
	Comment 12 • 9 years ago

Untracking, as this is now in good hands!