Will Kahn-Greene [:willkg] ET needinfo? me Reporter
	Description • 9 years ago
edwin-input

This is a tracker for the trigger suggester project.

Fjord has a suggestions framework that allows us to build providers that suggest links the user might be interested in based on the feedback the user has just left.

So far we have a single provider that queries SUMO for kb articles that might be relevant to the user's problems as indicated by their feedback.

There are a couple of additional use cases we'd like to cover:

* Sees keywords in the feedback and asks the user to complete a survey for more information.
* Sees keywords in the feedback and tells the user to go read our hot-fix workaround article.

This project covers implementing a trigger-rule based provider to handle these broken into several phases.

Project plan:

https://wiki.mozilla.org/Firefox/Input/Trigger_suggester

	Will Kahn-Greene [:willkg] ET needinfo? me Reporter
	Comment 1 • 9 years ago

First phase completed and in production! Marking as FIXED.